Counselling services

Counselling FAQs

How do I get to the Student Wellness Service?
UCT's transport service, better known as the Jammie shuttle, transports UCT students and staff from campus to various locations. Take the Forest Hill Jammie shuttle from campus, which will drop you in Main Road. Walk approximately 10 minutes along Rhodes Avenue towards middle campus until you get to the Student Wellness Service located at 28 Rhodes Avenue, Mowbray.

What can I do if I am in crises and require urgent assistance?
Contact the UCT Student Careline by calling 0800 24 25 26 (free from a Telkom line) or send an SMS to: 31393 for a "call-me-back" service. It offers 24/7 telephonic counselling, advice, referral facilities and general support to individuals facing any mental health challenges, or contemplating suicide. The line is also available to offer support and advice to anyone who is concerned about another person who might be in distress. They will also be able to advise and refer callers to both internal UCT resources and external (NGO, public and private) resources. SADAG Website

What does the Counselling Service expect of me?
Please arrive on time for your appointment, and to let us know promptly should you like to re-schedule. Cancellations of appointments need to be communicated at least 24 hours in advance. Late cancellations will result in a missed consultation. If you should contract to a psycho-therapeutic intervention, honesty and commitment to the process will be pivotal to the success of the intervention.

How can it be right to be in need of help?
Many of our problems arise just because we are human. Needing help is a normal part of this process. You do not have to impose upon yourself the burden of succeeding or coping entirely on your own.

What if I feel ashamed of my problems?
Psychologists/ Social Worker understand that it is natural to want to feel that we can solve our own problems. Most of us feel ashamed when we have problems and don't want to advertise our difficulties. This is the reason why the service is CONFIDENTIAL!!

Is Counselling like Psychiatry?
Both deal with emotional and mental problems. Psychiatrists are, however, medical doctors, who work largely with the diagnosis of illness and then prescribe medication. Psychologists are non-medical personnel who work by talking and encouraging or enabling you to find your own solutions. Psychologists can recognize the symptoms of severe mental or emotional distress and may suggest that you consider medical help if this is appropriate.

Does counselling help?
The effectiveness of therapy will also depend on the level of personal responsibility and commitment that you bring to the process. In order for you to notice meaningful changes, you need to be prepared to make certain lifestyle changes.

Does seeing a Counsellor mean that I am ill?
No, it means that you are experiencing problems of daily living. However, where there are some symptoms of a psychosomatic illness, e.g. anxiety, depression, headaches, etc. counselling can be helpful.